transaction terms

TERMS OF SALE

These terms and conditions represent the entire agreement between ROCH USA, LLC and the customer and supersede all prior negotiations, understandings, and agreements, whether oral or written.

By placing an order with ROCH USA, LLC the customer agrees to the terms and conditions outlined herein. Any deviations from these terms must be agreed upon in writing by both parties.

All quotations provided by ROCH USA, LLC are valid for the period specified on the official quote and are subject to change without notice. Prices quoted are exclusive of taxes and shipping unless otherwise stated.

Orders are subject to acceptance by ROCH USA, LLC. Acceptance may be communicated through written confirmation, shipment of products, or provision of services.

Payment terms are as specified in the quotation or invoice. Late payments may be subject to interest charges or other fees as permitted by law.

Delivery dates are estimated and not guaranteed. ROCH USA, LLC is not liable for delays caused by factors beyond our control, including but not limited to acts of nature, transportation delays, or labor strikes.

For all international shipments we use the incoterm Delivered-at-Place (DAP). In DAP agreement the seller agrees to pay all costs and suffer any potential losses of moving goods sold to a specific location. The buyer is responsible for paying import duties and any applicable taxes, including clearance and local taxes, once the shipment has arrived at the specified destination.

ROCH USA, LLC warrants that the products are sold at condition specified. Warranty claims must be submitted in writing within the warranty period (invoice issue date). 

  • If sold product fails or does not work properly during its warranty period it must be returned back to our Tech Center in that condition.
  • If any self repair, troubleshooting or dismantling is performed on the sold part, ROCH USA, LLC saves the right to void the warranty.
  • ROCH USA, LLC is not responsible for freight costs associated with warranty return
  • Freight charges, packaging costs, customs fees and processing fees are non-refundable

All product sales are final. ROCH USA, LLC only allows for warranty returns unless otherwise agreed upon. Products must be returned in their original condition and secured packaging. Return shipping costs are the responsibility of the customer unless otherwise agreed upon.

ROCH USA, LLC is not liable for any indirect, special, incidental, or consequential damages arising out of the sale of products or provision of services, even if advised of the possibility of such damages.